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Listen. Ask. Empower: Coaching with Emotional Intelligence

This highly interactive 1-day coaching workshop equips participants with practical coaching skills rooted in Emotional Intelligence (EQ). Through active listening, powerful questioning, and empathetic communication, participants will learn to engage, coach, and empower others for growth and performance.

Objective

At the end of this 1 day workshop, you will be able to:

• The Mindset Shift – From officer to Leader role
• Understanding the Landscape – Coaching vs Other Helping, developmental Roles
• What is Coaching, Really? - Command vs Coaching vs instructing
• What are coach-like behaviours as a leader?
• Understand the GROW Model
• How to apply grow model in common scenarios
• How to use coaching skills informally in day-to-day conversations or leadership interactions, with simple door knock method
• Emotional intelligence for leaders - GROW with EQ
• Review and closing

Outline

Module 1：

• The Mindset Shift – From officer to Leader role
• *Understanding the Landscape – Coaching vs Other Helping, developmental Roles (mentoring, coaching, training, counselling..)
• *Which hat do you wear and when?
• Activity included
• Outcome: Clarity on when to coach, mentor, counsel, or train.

Module 2:

• What is Coaching, Really?
• Command vs Coaching vs instructing: When to lead, when to guide
• Difference between Executive coaching vs coaching used daily by leaders to develop team members
• What are key coach-like behaviours
• Activity included
• Outcome: Ability to differentiate what is coaching, really.

Module 3:

• The GROW Model in Action : Walk through GROW stages: Goal – Reality – Options – Will
• Demo
• GROW Cheat Sheet + Coaching Question Bank provided
• Real-Life Application - hands on practice:
• When and where to apply GROW model:
• Briefing & debriefing
• One-on-one performance chats
• Sensitive situation
• Outcome: Clear grasp of how to structure development conversations and how to apply and use it.

Module 3-1:

• Real-Life Application - hands on practice: When and where to apply GROW model
• ~ Briefing & debriefing
• ~ One-on-one performance chats
• ~ Sensitive situation

Module 4:

• Coach Hat On or Coach Hat Off? Using coaching skills informally in day-to-day conversations or leadership interactions.
• Using simple technique like door-knock method to giving feedback without breaking morale, and in sensitive situation

Module 5:

• GROW with Emotional Intelligence (EQ): Understand perspectives
• How to recognize emotional signals in team members
• Outcome: Confidence to coach with empathy and emotional clarity.

*Attendee's handouts which will include: *GROW Model Cheat Sheet
*Comparison Chart: Coaching vs Mentoring vs Counselling vs Training
*Emotional Cue Decoder
*10 days coaching habit tracker

Who should attend

Individual contributor, first time supervisors, managers, team leaders

Profile of BRENDA TAN

Emotional Agility and Self Leadership Coach & Trainer I Speaker I Author | Mindful Conversations Facilitator | Adjunct Lecturer | ABNLP ACRED Hypnotherapist

Cited by the Prime Minister of Singapore in his National Day Rally Speech in 2008 as a story of excellence, Brenda Tan is dedicated to helping individuals and organisations maximise their capacity for success and mental wellbeing. She was featured in media such as Straits Times, TODAY, Radio 938Fm, and Capital TV Malaysia.

In her latest book “Regain Your Power”, she share many important life-changing lessons on empowering oneself and living fully. Brenda conduct talks and workshops to organisations such as DBS, UOB, Capella Hotel and Resorts, Marina Mandarin Hotel, QatarGas, Great Eastern Assurance to name a few.

Her extensive career also included working for government board, and Multi National Corporation, having held diversified roles. At just age 26, Brenda became one of the youngest managers in Citibank Singapore Limited to lead a team of close to 100 staff.

Now, Brenda volunteers her time as mentor to Institute of Technical Education, and Singapore Prison Services.

Brenda’s niche areas are delivering mental wellness and mindfulness related training programs and talks ie, Mindfulness For Wellbeing, Mindful Self-Leadership, Safe Conversations, Emotional Intelligence, Mental Clarity through tough times, Team collaboration, Relational, Communication and presentation skills, Numerology For Self Empowerment, and Coaching with human behavioural tools and psychology integration.

Brenda’s reputation as a trainer and coach, is built on her energetic, honest and warm approach. Motivating and inspiring, she has the ability connect and deliver her topics that are easy for audience to follow and learn.

“Ms Brenda is a great speaker and inspiring. I learnt so much that I don’t want the talk to end!”
- Staff of Capella Hotel & Reorts