Charlene Teo
Service Leadership | Neuro-Linguistic Programming | Wine & Coffee Communication | Transactional Analysis | Mindfulness & Psychotherapy
With over 40 years of experience in people-centered industries—including aviation, education, psychotherapy, and corporate training—Charlene Teo brings a rare blend of depth, warmth, and strategic insight to every learning experience she leads.
Charlene is a certified Specialist Adult Educator (IAL) and a certified trainer of Neuro-Linguistic Programming and Hypnotherapy (ABH/ABNLP), whose multi-disciplinary approach integrates behavioral psychology, communication frameworks, and sensory experiences into impactful training programmes. Her background as a former Singapore Airlines Chief Stewardess and In-house Trainer has shaped her global outlook and exceptional ability to engage diverse participants.
Specialisation in Coffee, Wine & Relationship-Building
Charlene's unique training approach includes signature programmes like "Brewing Culture, Shaping Vision," "Coffee Conversations," and "From Barrel to Bond," where she blends the art of beverage appreciation with leadership and relationship-building. Over the past five years, she has taught both WSQ-certified Coffee and Wine Service programmes and curated private sector workshops, as well as developed training content for organisations seeking to integrate sensory learning with professional development.
Her experience spans both preparing and serving specialty coffee to international clientele during her time with Singapore Airlines, and her extensive knowledge of wine has allowed her to design innovative modules that use coffee brewing and wine tasting as a metaphor for self-awareness, presence, and interpersonal communication.
Charlene is passionate about combining her knowledge of coffee and wine with leadership and communication development—helping individuals and teams explore how sensory experiences can deepen emotional intelligence, team cohesion, and authentic connection.
Proven Expertise Across Sectors
Charlene has designed and conducted impactful training for a wide range of organizations such as Singapore Airlines, JP Morgan, PSA, SGH, ST Engineering, IAL, and various ministries, schools, and non-profits. Her specialties include:
- Service Leadership & Emotional Intelligence
- Negotiation Skills & Managing Difficult People
- Multi-Generational Workforce Engagement
- Mindfulness-Based Leadership & TA Integration
As a certified Transactional Analysis Advanced Practitioner and Clinical Supervisor, she delivers psychologically safe, reflective spaces for change to take root.
Training That Transforms
Charlene’s workshops are known for being sensory-rich, thought-provoking, and deeply human. She incorporates experiential learning, guided reflection, and real-world application to help participants connect the dots between their inner world and outer behaviors.
Guided by her life mantra - "Exploring Dreams through Growing Experiences" -Charlene believes that growth begins with awareness, and transformation begins with choice.
Training Topic(s)
