New user? Register as member

From Routine Tasks to AI Workflows: Generative AI Agents for Administrators & Executives

Administrative and operations professionals are the invisible backbone of every high-performing organisation, yet their workflows often remain just as unseen.

From consolidating updates across departments, preparing reports from fragmented data, to coordinating logistics and maintaining records across multiple systems, administrative work is often marked by repetitive tasks and constant coordination demands. While AI is commonly associated with creative or technical roles, it is increasingly powerful for operations, coordination, and support functions.

This workshop changes that perspective.

You will learn how to design and use intelligent AI assistants that enhance your daily workflows—accelerating coordination, simplifying documentation, and freeing up time for higher-value support work. There is no hype—only practical, ready-to-use applications that reduce manual copy-paste effort, help you track information in real time, and produce clearer, more meaningful reports.

Course Requirement: Participants are required to bring an internet-enabled laptop for the course.

Objective

Upon completing this course, you will be able to:

• Identify recurring friction points in administrative and operational workflows
• Build modular AI assistants to automate and speed up documentation, reporting, and updates
• Use AI to summarise meetings, emails, and datasets into clear, structured outputs
• Design templates and SOPs powered by tools such as M365 Copilot, NotebookLM, Google Gemini, and ChatGPT
• Establish human review checkpoints to ensure accuracy, compliance, and appropriate tone

Outline

Module 1: Friction Mapping for Admin & Ops Flows
- Core workflows: reporting, tracking, coordination, records, logistics
- Friction types: version control, follow-up fatigue, tool switching

Module 2: Prompt Structures for Admin Use Cases
- Prompt formats for admin use: brief summaries, lists, trackers, tables
- Input consistency: how to feed AI clean, structured context
- Output standardization: aligning to format, tone, and review cycles

Module 3: Assistant Blueprinting for Admin Tasks

- Assistant roles: the updater, the reporter, the formatter, the checker
- Defining input triggers and review checkpoints

Module 4: Packaging for Routine Use

- Creating SOPs or one-click assistant instructions
- Formatting outputs for Microsoft Word, Excel, Teams, or shared folders
- Trigger points: when and how to activate your assistant each week or month

Module 5: Teamwide Use & Tool Integration

- Tool match-up: where AI can live in M365 Copilot, Google Antigravity, NotebookLM, Google Gemini
- Version control: how to keep prompts updated and approved
- Documentation: governance for consistent formatting, tone, and compliance

Module 6: Capstone – The Admin Transformation

- To showcase a real admin/ops workflow that’s been redesigned and accelerated with AI support.

Who should attend

This workshop is designed for administrators, operations coordinators, executive assistants, and internal programme managers who:

• Coordinate updates and data across multiple teams, systems, or vendors
• Prepare regular reports, summaries, or trackers from recurring inputs
• Handle procurement, travel, budgeting, or event logistics
• Ensure compliance, accuracy, and consistency in documentation and communication
• Want to eliminate repetitive work and build streamlined, AI-supported workflows that can be reused week after week

Methodology

User-Friendly AI Tools for the Workshop. The workshop is highly interactive and hands-on, focusing on immediate workplace application.

Testimonials

Profile of Melvyn Tan

AI Strategist | Corporate Trainer & Speaker | Digital transformer | STILL Framework Creator | ACTA-certified

Melvyn Tan is a highly regarded AI Strategist, Corporate Trainer, and Speaker with over 20 years of experience spanning strategy, leadership, and digital transformation. He specialises in helping organisations harness Artificial Intelligence as an Intelligent Assistant (IA) to enhance productivity, unlock innovation, and drive sustainable business growth.

As a seasoned trainer, Melvyn has delivered impactful programmes to many participants across 118 organisations in 18 countries. His engaging, hands-on training style focuses on practical application, enabling participants to immediately integrate AI tools into their daily workflows and decision-making processes.

Melvyn is the creator of the proprietary STILL Framework (Strengths, Tools, Integration, Leverage, and Legacy), which guides organisations in adopting AI in a structured, ethical, and results-driven manner. His approach ensures that AI implementation is not only technically effective but also aligned with business strategy and long-term organisational goals.

He has worked with a wide range of leading organisations across industries such as banking, retail, education, marketing, and human resources. His clients include Brother International, DBS Bank, Mitsubishi Heavy Industries, Sartorius, Yale-NUS College, and Pavilion Kuala Lumpur, where he has supported initiatives in AI-driven marketing, operational efficiency, and workforce transformation.

Melvyn began his career as a research scholar at Nanyang Technological University and later served as a Senior Research Officer at the Productivity and Standards Board, building a strong foundation in research, analysis, and strategic thinking. He subsequently founded multiple ventures in consulting, media, and AI.

Melvyn is an ACTA-certified trainer, reflecting his commitment to delivering high-quality adult education. His programmes are known for being practical, engaging, and immediately applicable, equipping professionals with the confidence and skills to thrive in an AI-driven workplace.